pkluk Privacy Policy

1 Introduction

pkluk takes the privacy of its players seriously. We understand that when you share your personal information with us, you're placing trust in the platform — and we don't take that lightly. This Privacy Policy is designed to be transparent about exactly how pkluk handles your data, from the moment you register an account to the day you decide to close it.

pkluk operates as an online gaming and sports betting platform serving players in Bangladesh. As part of running this platform, we collect and process certain personal data. This policy explains what that data is, why we need it, how long we keep it, and who we might share it with. It also explains the rights you have over your own data and how to exercise them.

If you have any questions about this Privacy Policy or how pkluk handles your personal data, you can contact the support team at any time via live chat or by emailing [email protected].

2 Data We Collect

pkluk collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the website or app, and occasionally from third-party verification providers. The types of data we collect include:

pkluk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

pkluk uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which pkluk processes your personal data are:

• Account management: To create and maintain your pkluk account, verify your identity, and manage your profile settings.
• Transaction processing: To process deposits, withdrawals, and bonus payments securely and accurately.
• Platform operation: To deliver the games, sports betting markets, and other features available on pkluk.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support or intervention.
• Legal compliance: To meet our obligations under applicable laws and regulations, including identity verification requirements.
• Platform improvement: To analyse usage patterns and improve the pkluk platform experience for all players.
• Marketing communications: To send you relevant promotions and offers, where you have consented to receive them.

You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting the pkluk support team.

4 Legal Basis for Processing

pkluk processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and pkluk — including operating your account, processing transactions, and delivering platform services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests: Processing carried out for pkluk's legitimate business interests, such as fraud prevention, platform security, and improving the user experience — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

pkluk does not sell your personal data to third parties. However, in order to operate the platform effectively and meet our legal obligations, we may share your data with the following categories of recipients:

• Payment processors: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods. These providers only receive the data necessary to process your transaction.
• Identity verification providers: To verify your identity and age as required by our platform policies and applicable regulations.
• Fraud prevention services: To detect and prevent fraudulent activity, we may share data with specialist fraud detection providers.
• Technology providers: Cloud hosting, platform infrastructure, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, pkluk will share data with relevant authorities. This includes responses to lawful requests from government bodies or law enforcement agencies.
• Business transfers: In the event of a merger, acquisition, or sale of pkluk's business, your data may be transferred to the new entity. You will be notified of any such transfer.

All third parties with whom pkluk shares personal data are required to handle that data securely and in accordance with applicable data protection laws. pkluk does not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking

pkluk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the pkluk website or use the app.

The types of cookies pkluk uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on pkluk.
• Analytics cookies: Help pkluk understand how players use the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of pkluk's marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pkluk platform. For marketing cookies, you can update your preferences at any time through your account settings.

7 Data Security

pkluk takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkluk platform.
• Encrypted storage of sensitive personal and financial data on secure servers.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the pkluk platform.
• Two-factor authentication options available to all registered players.
• Continuous monitoring for suspicious activity and potential data breaches.

While pkluk takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, pkluk will notify affected players promptly and take immediate steps to contain and remediate the breach.

You also play a role in keeping your data secure. Please use a strong, unique password for your pkluk account and never share your login credentials with anyone. If you suspect your account has been compromised, contact pkluk support immediately.

8 Data Retention

pkluk retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods pkluk applies are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity verification documents: Retained for the period required by applicable regulations, typically 5 years from the date of verification.
• Customer support communications: Retained for up to 3 years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

When personal data is no longer required, pkluk securely deletes or anonymises it. Anonymised data may be retained indefinitely for analytical purposes, as it can no longer be linked to any individual.

9 Your Rights

As a pkluk player, you have the following rights over your personal data. To exercise any of these rights, contact the pkluk support team at [email protected]. pkluk will respond to all valid requests within 30 days.